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AI-native IT Service Management

Agents triage, resolve, and close tickets—fast, accurate, 24/7.

Replaces: ServiceNow

Always-on triage
Zero-touch resolutions
Knowledge that writes itself
Approvals on autopilot

What makes it AI-native

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Autonomous agents

⚙️

LLM orchestration

🛡️

Smart guardrails

👥

Human-in-the-loop

Why now

Incumbents are bolting AI onto 20-year-old systems. Brisas is AI-native—agents at the core, not an add-on.

System of action

Not just a system of record. Agents decide and execute with guardrails, and log every step.

Human-first

Natural language UI, clear approvals, and explainable actions. Humans stay in control; AI handles the busywork.

Integrates across Brisas

Default cross-app flows that work out of the box

Help → ID

Creates and updates user identities automatically when resolving access issues

Help → Pay

Triggers payroll adjustments for on-call and overtime work automatically

Help → Work

Assigns devices and creates tasks for new employee onboarding

Help → Analytics

Pushes satisfaction scores and time-to-resolve metrics for reporting

Security & Compliance

SSO/MFA

Enterprise authentication

Role-based Controls

Granular permissions

Audit Logging

Complete action trails

Data Residency

Global compliance options

Expected Impact

↓ 40-60%
Handle time reduction
↑ 300%
First-call resolution
↓ 75%
Manual ticket routing

How it works

Three steps to autonomous IT support

1

Detect

Agents continuously monitor systems, tickets, and user behavior to identify issues before they escalate.

2

Diagnose

AI analyzes patterns, context, and historical data to determine root cause and optimal solution path.

3

Fix & Verify

Autonomous execution of solutions with real-time verification and automatic documentation of all actions taken.

Ready to Transform Your IT Support?

Join the beta and experience AI-powered IT support that actually understands your needs and scales with your team.

No credit card requiredEarly access pricingPriority support